Terms & Policies

Communications

We want you to be happy with us and our products. People are not perfect, and we want a fair outcome for everyone. If you have a concern, please work with us so we can try to resolve it.

Rude, hateful, abusive, or inappropriately aggressive behavior toward Bechtold Woodworks or its representatives will not be tolerated. At our sole discretion, we may cease communication and decline future service to a customer who behaves this way.

Wood products

Real wood is not uniform. Knots, grain patterns, color changes, and texture variations are natural characteristics that we celebrate. Many of our processes are completed by hand rather than on an automated assembly line, so each finished piece has its own character.

Indoor furniture

Indoor furniture is built and finished for use in a climate-controlled indoor environment. Outdoor use is untested and may cause warping or weathering beyond our quality and longevity expectations.

Outdoor furniture

Outdoor furniture is built and finished for outdoor use. If it is made from pressure-treated lumber, finishing is recommended three to six months after purchase. Annual refinishing may also be needed because of exposure to the elements.

Crafts

Craft items are designed for either indoor or outdoor use as specified.

Orders & deposits

Custom projects

Some products require a deposit because of their size, price, or custom design. After the product and price are agreed upon, a deposit of 50% of the project cost places the order in our work queue. The deposit reserves a place in the schedule; it does not guarantee a start date.

Until wood is cut for a custom project, the order may be canceled and the deposit is refundable. Paying the deposit signifies commitment to the project and acceptance of these terms.

Standard products

Smaller standard products generally do not require a deposit. They may already be built, stocked, and ready for finishing, with final payment due at pickup. Because some are already in progress or in stock, they may have a faster turnaround than custom projects. Preorders are welcome and typically do not require a separate contract.

Project progress & delays

We usually manage several projects in parallel. The shop can support up to three large projects at once, with smaller projects filling gaps between stages. Some work cannot happen at the same time; for example, sanding dust would interfere with finishing.

Customers with an active custom project may receive a private progress-tracker link. Optional browser notifications can announce when the tracker changes without displaying project details on the device lock screen.

Delivery & setup

Shipping or delivery

Shipping is available when a product fits the carrier's size and weight limits. Local delivery may be available for a fee based on mileage and time.

For shipped orders, all sales are final once the purchased items are released to the shipping company. Bechtold Woodworks is not responsible for damage after release to the carrier. If an item is damaged in transit, the customer should make an insurance claim with the shipping company and contact us about reordering the item.

Setup

Some products may be separated into smaller sections for transportation. Delivery and setup may be requested when the product is one we can deliver.

Returns & refunds

If any product arrives damaged or the wrong item is received, contact us immediately so we can evaluate the issue and work to make it right.

Custom and non-returnable products

All sales on custom-made items are final. Personalized products and furniture are made to each customer's requirements and cannot be returned.

Returnable products

Non-personalized and small standard products may be returned within 30 days of original delivery. When applicable, return shipping is the customer's responsibility. Returned items must be in the condition in which they were received and in their original packaging, when applicable.

Exceptions

Items showing use, wear, or user-caused damage may not qualify for a refund or exchange. Natural variations in wood grain, color, engraving color, and texture are not defects; they are part of what makes each product unique.

Product-order cancellations

For product orders that are not governed by the custom-project deposit rule above, we will cancel an order if the request is received within 12 hours of placement. Once the order has been processed and crafting has begun, cancellation is no longer possible.

Refunds

After a return is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method. Banks and credit-card companies may need additional time to process and post the refund.

Personalization

Bechtold Woodworks is not responsible for misspellings, typographical errors, or similar grammatical errors submitted with an order. The submitted text will be used to personalize the item.

We will do our best to make requested corrections, but we cannot guarantee changes submitted more than 12 hours after the order was placed.

We will not personalize an item with profanity, hate speech, overtly sexual messages, or other language we consider inappropriate. If a request violates this policy, we will contact the customer for an alternative or cancel the order and issue a refund.

Warranty

We stand behind our products. Please contact us if you experience an issue; we will repair or replace the product when we can. Coverage for defects and issues arising during standard use lasts 90 days.

Questions about these policies can be sent to bechtoldwoodworks@gmail.com.